1
Q: Can the orchids, hills and central wildlife emblem be customized?
A: Yes. Supply your preferred flower, local landscape, event mascot and runner artwork. These elements can be arranged around the upper logo and lower banner. Review the floral outline, overlapping relief and small details on a sample before approving the complete design.
2
Q: What is the MOQ for custom orchid half marathon medals?
A: Confirm the applicable minimum for this detailed floral design when requesting a quotation. Include quantities for each distance, artwork version and ribbon variation so tooling and production requirements can be reviewed.
3
Q: What size, thickness and weight are specified?
A: The supplied overall dimensions are 77 x 72mm, the thickness is 5mm and the weight is 136g. Overall size is used rather than diameter because the medal has a shield-shaped body and projecting orchids. Confirm the full floral outline and attachment clearance when selecting fitted packaging.
4
Q: How long do samples and bulk production take?
A: Standard timing is 2–3 working days for existing samples, 5–7 days for new custom artwork and 15–20 days for production after sample confirmation. Confirm the schedule for the sculpted orchids and multicolor landscape, and allow additional time for transport to your event.
5
Q: How are the orchid colors and mountain details applied?
A: The photos show detailed color on a dimensional front, but the exact application process should be confirmed in the quotation. Review a sample for petal markings, green landscape shading, central artwork and small lettering. Specify any required protective finish before production.
6
Q: Can the 21km FINISHER wording be changed?
A: Yes. Supply the exact race distance, finisher wording, date and venue for each version. The pictured banner reads 21km; use your organizer-approved wording, such as 21.0975km for a full half marathon distance where required. Review text fit and confirm any tooling changes before approval.
7
Q: Can we add a message or sponsor logo on the reverse?
A: Request a separate reverse design for a sponsor logo, race slogan or commemorative message. The supplied photos do not show the back, so confirm the available surface and proposed artwork with the manufacturer. Approve a reverse proof or sample alongside the front.
8
Q: Can we make matching medals for different race distances?
A: Request coordinated banner wording, ribbon colors or central emblems for each distance while retaining the orchid and mountain theme. Specify the quantity and exact text for every version. Changes to raised lettering or other metal details may require separate tooling.
9
Q: What should we inspect on the production sample?
A: Verify the 77 x 72mm overall size, 5mm thickness and 136g weight. Check orchid petal edges, color boundaries, hill textures, wildlife artwork and runner details. Confirm the event logo, finisher wording and ribbon attachment, and test the fit of the selected protective packaging.
10
Q: How should the projecting orchid details be protected in transit?
A: Pack each medal separately with clearance around the flowers and cushioning to limit movement. A fitted insert or protective pouch can help prevent contact with neighboring medals. Arrange the ribbon to reduce rubbing against the colored front and confirm carton protection before shipping.