1
Q: Can the duck mascot and facial expression be customized?
A: Yes. Provide your preferred mascot artwork, expression, colors and placement. The duck can be adapted together with the surrounding title and event details. Review the bill shape, eye highlights and narrow outlines on a sample before approving production.
2
Q: What is the MOQ for custom duck half marathon medals?
A: Confirm the applicable minimum for this colored mascot design in the quotation. Include quantities for each artwork, distance and ribbon variation so tooling and production requirements can be reviewed.
3
Q: What diameter, thickness and weight are specified?
A: This medal measures 76.2mm in diameter, is 4mm thick and weighs 100g. Use these specifications for the quoted design and verify them on the production sample. Changes to the metal body, relief or attachment may affect the finished weight.
4
Q: How long do samples and bulk production take?
A: Standard timing is 2–3 working days for existing samples, 5–7 days for new custom artwork and 15–20 days for production after sample confirmation. Confirm the schedule for the mascot colors and detailed reverse lettering, and allow additional time for delivery.
5
Q: Can the duck colors and black background be changed?
A: Yes. Specify the desired colors for the mascot, bill, eyes, background and event wording. The metal finish and ribbon can be coordinated with the revised palette. Confirm the proposed color application process and review the sample for clear edges and readable contrast.
6
Q: Can the reverse 21KM mark show another distance?
A: Yes. Supply the exact distance and completion wording approved by your race organizer. The pictured reverse reads 21KM; use 21.0975km where the full half marathon distance is required. Review the revised text layout and confirm whether changes to raised lettering need updated tooling.
7
Q: Can the Thai lettering and event date be replaced?
A: Yes. Provide the required language, organizer name, race title, year and date for both faces. Approve the exact characters and date format in the artwork proof. Curved wording and smaller lines should be checked for spacing and readability before tooling.
8
Q: Can we create matching medals for different race categories?
A: Request different reverse distances, mascot accents or ribbon graphics while retaining the round duck design. Specify the quantity and wording for each version. Confirm any separate tooling needed for changes to raised distance marks or other metal details.
9
Q: What should we inspect on the production sample?
A: Verify the 76.2mm diameter, 4mm thickness and 100g weight. Check the duck expression, orange bill, eye highlights and color boundaries. Inspect Thai lettering, reverse distance and date, gold-tone finish, smooth edges and ribbon fit before approving bulk production.
10
Q: How should the colored duck medals be packaged?
A: Protect each medal separately so the colored face and raised reverse lettering do not rub against other pieces. Use a protective bag, pouch or fitted presentation box. Fold the ribbon to limit surface contact and cushion bulk shipments against movement during delivery.