1
Q: Can the elephant and athlete design be customized?
A: Yes. Supply approved artwork for the elephant, kicking figures and federation emblem. Relief changes may require new tooling. Check the trunk, tusks, lattice intersections and small lettering on a physical sample before production.
2
Q: What is the minimum order quantity?
A: Confirm the quotation for your design, quantity and finish allocation. New tooling, revised emblems and custom ribbons may affect the applicable order terms.
3
Q: What are the diameter, thickness and weight?
A: The specified diameter is 70mm, thickness is 4mm and weight is 95g. Confirm dimensional tolerances, whether thickness includes the highest relief and whether weight covers the medal alone or the complete ribbon set before production.
4
Q: How long do sampling and production take?
A: Listed lead times are 2-3 working days for existing samples, 5-7 days for new samples and 15-20 days for production after sample confirmation. Confirm the schedule for artwork, color application and ribbons, allowing additional shipping time.
5
Q: Which plating colors are pictured?
A: The images show gold-tone, silver-tone and copper-tone versions. The orange elephant, green emblem and red-blue athlete details appear across the series. Confirm exact plating shades and color application methods through approved physical samples.
6
Q: Is the diamond pattern hollowed out?
A: The supplied views show a raised diamond lattice over a textured metallic background. They do not establish through-cut openings. Specify any requested hollow construction separately in the production drawing rather than treating the surface pattern as a cutout.
7
Q: Can the reverse carry event or award details?
A: Yes. The pictured reverse has a broad textured central field with small athlete silhouettes around the edge. Supply exact event wording, names or award details and confirm the personalization method, placement and legibility before production.
8
Q: Can the ribbon be customized?
A: Yes. The pictured medal uses a green ribbon through a rectangular top attachment. Provide your preferred colors and approved branding, then confirm ribbon dimensions, print layout if required, stitching and assembled fit.
9
Q: What should be checked on the sample?
A: Verify the 70mm diameter, 4mm thickness and 95g weight against the agreed measurement basis. Inspect elephant details, athlete poses, lattice relief, federation lettering, reverse silhouettes, color alignment, edge smoothness and ribbon stitching.
10
Q: How should the medals be packed?
A: Protect each medal individually to reduce contact with raised lettering and colored details. Separate the front and reverse surfaces from adjacent metal pieces and fold ribbons neatly. Individual polybags and protective export cartons are listed; presentation packaging can be specified separately.