1
Q: Can the horse and fighter scenes be customized?
A: Yes. Supply approved artwork for the horse, mane, decorative bands and reverse athletes. Changes to the relief may require new tooling. Review fine hair lines, athlete anatomy and garment folds on a physical sample before production.
2
Q: What is the minimum order quantity?
A: Confirm the quotation for your design and quantity. Custom tooling, revised date wording and printed ribbons may affect the applicable order terms.
3
Q: What are the diameter, thickness and weight?
A: The specified diameter is 70mm, thickness is 5mm and weight is 115g. Confirm dimensional tolerances, whether thickness includes the highest relief and whether weight covers the medal alone or the complete ribbon set before production.
4
Q: How long do sampling and production take?
A: Listed lead times are 2-3 working days for existing samples, 5-7 days for new samples and 15-20 days for production after sample confirmation. Confirm the schedule for both relief faces, antiqued finishing and ribbon printing, allowing additional shipping time.
5
Q: What metallic finish is shown?
A: The supplied images show an antiqued copper-tone appearance with darkened recesses around the horse, curved bands and fighters. Confirm the base alloy and exact plating or coating treatment separately. Approve a physical sample for shade and relief contrast.
6
Q: Is the curved background hollowed out?
A: The pictured medal has a continuous round body with raised and recessed decoration. No open center is visible. The darker spaces around the horse and bands are surface details; specify any requested through-cut construction separately.
7
Q: Can the event title and reverse date be changed?
A: Yes. Supply exact wording and the required date for both faces. The pictured reverse shows 14 MARCH 2026. Check the relationship between the event title, year and date before approving revised tooling.
8
Q: Can the ribbon carry our event branding?
A: Yes. Provide approved wording, logos and colors. The pictured ribbon combines white and navy sections with red-orange printed event areas. Confirm the complete layout, dimensions and stitched attachment on an assembled sample.
9
Q: What should be checked on the sample?
A: Verify the 70mm diameter, 5mm thickness and 115g weight against the agreed measurement basis. Inspect horse anatomy, mane, tail, curved bands and athlete poses. Check event lettering, reverse date, antiqued finish, smooth edges and ribbon stitching.
10
Q: How should the medals be packed?
A: Protect each medal individually and separate the sculpted front and reverse faces to reduce rubbing. Keep raised mane and athlete details clear of adjacent metal surfaces, then fold ribbons neatly. Protective export cartons are listed; fitted inserts can be specified separately.